Privacy and security policy and legal disclaimer

Privacy and security policy

visitsorlandet.com has adopted data protection policies with respect to your privacy and security.
This privacy and security policy statement concerns how visitsorlandet.com collects and uses your personal information.

visitsorlandet.com links to websites owned and operated by other businesses. visitsorlandet.com and Visit Sørlandet AS do not have access to private and personal information gathered by those websites, unless it is explicitly mentioned in this privacy policy. Visit Sørlandet AS is not responsible for the content of or processing of private and personal information on other websites. For more information, please see each website's privacy and security policy statement.

Contact information

If you have questions or comments about this statement or how we treat personal information, you can contact us at info@visitsorlandet.com or send mail to:

Vestre strandgate 26
4611 Kristiansand


About visitsorlandet.com
Responsibility for processing
Purpose of processing
Which data are processed?
Personal information about minors
Legal basis for processing of information
Access to the information
Direct marketing
Data processors and transfer of data to other countries
Safeguarding of the information
Your rights
Enforcement of this privacy policy statement
Consent, governing law, venue
Changes to the declaration

visitsorlandet.com is the official travel portal for Southernmost Norway (Agder county) and is published by Visit Sørlandet AS. This Privacy Statement applies to all visitsorlandet.com sites.

Visit Sørlandet AS's Tourism Director Hege Julianne Nevestad has the formal responsibility for the processing of your personal information.

It is entirely voluntary for those visiting the website to provide personal information in connection with services to receive newsletters, order information material and brochures, enrol in events, and so on.

We will use information about you for any of the following purposes:

To make it easy for you to find destinations, events and other information about Norway as a tourist destination.
Use of e-mail and postal address for sending out newsletters and other physical materials via our website and other channels.
Provide information about meetings and events.
For statistics, aggregation and management of sites and services. Information is obtained in order to allow visitsorlandet.com to get further information about the users, including how users come to the site, as well as tracking general usage patterns of users on our website. We use this information to manage and enhance the site.

We process both personally identifiable information and non-personally identifiable information about you. Personally identifiable information is information that identifies you as an individual. Non-personally identifiable information is information and any other details that do not reveal your personal identity.

Personally identifiable information
We collect and process the following information:

You can subscribe to newsletters so that you receive emails from visitsorlandet.com on current news. For us to send email to the appropriate subscriber, you must register your first and last names, as well as an email address.
If you direct a request to visitsorlandet.com or USUS AS via the web, such as sending us an email, relevant information could be stored, such as name and email address.
On visitsorlandet.com you can order brochures and other information material by providing your name, business, email and postal address. Personal information we receive for processing orders of such material will not be used for any purpose other than to effectuate the order, unless you have explicitly indicated that you want to receive e-mail from us.
When you visit visitsorlandet.com your IP address is recorded. We do not link this information directly to you as a user. The information is used to manage and maintain our sites. Examples of information that this data provides: How many people visit different sites, how long the visit lasts, what websites users are coming from and which browser is used. This enables us to develop better and more user-friendly services. See more about web analytics and cookies below.

User reviews
visitsorlandet.com may, by agreement with TripAdvisor, collect and display reviews from users who have published information on relevant destinations and products on TripAdvisor. You have waived all rights you may have in such user reviews. Your assessment(s) can be freely used, copied, distributed and published in any medium, and in any form, without your permission. See TripAdvisor's Terms of Use, Privacy Policy and Cookie Policy.

We do not edit user reviews published on TripAdvisor and can not be held responsible for such user reviews, or any further use, distribution, or republication of them. Visit Sørlandet AS neither confirms nor endorse opinions or attitudes expressed in user reviews as individuals personal beliefs. Any decision made on the basis of reviews or comments that are on visitsorlandet.com, is at your own risk.

visitsorlandet.com may use user surveys. It is voluntary to participate in user surveys, and we collect your explicit consent.

Cookie declaration

There are a few cookies that websites using the Simpleview CMS must have to function optimally. These cookies do not store personally identifiable data. Their purpose is to provide functionality and optimization for website users.  

Associated Modules: Asset Request Module.
Purpose: Used to store the cart in the asset request module.

Associated Modules: Full website.
Purpose: Used internally for our load balancing systems.

Associate Modules: CRM forms.
Purpose: Used for storing information for Form Builder, RFP and RSVP.

Associate Modules: Simpleview Extranet.
Purpose: Used to store extranet login mechanics.

Associated Modules: Visitors, Public Relations and Asset Request.
Purpose: Used to store the login for the visitor login system.

Integrations with Third-Party Services

Our third-party services on the website can collect data from website visitors.

Below is a list of common third-party services that we use on our website.

What it’s used for: Analytics, translate, and map integrations.

What it’s used for: Social feeds and sharing.

What it’s used for: Social sharing integration.

What it’s used for: Serving video content.

What it’s used for: Serving video content.

Social Media 
visitsorlandet.com uses social media to provide information on our activities. If you follow us on Facebook, Instagram, Youtube, Pintrest, SnapChat and other social media, the relevant platform will be responsible for the processing of your personal data.

Privacy Policy

Visit Sørlandet AS does not gather information about your age and does not purposely process information about children under 15 years of age.

The legal basis for processing of personal information is given in The Personal Information Act of 14 April 2000 number 31, §8 and the EU's Privacy Directive 95/46/EC Article 7, as processing of personal data is necessary to fulfil orders (Personal Data Act § 8a and Policy directives Article 7b), and to fulfil the purpose behind visitsorlandet.com (personal Data Act § 8f and privacy Article 7f).

It is voluntary for those visiting the website to provide personal information in connection with services to receive newsletters, order information material and brochures, enrol in events, and so on. Unless otherwise specified, your consent or agreement to such processing is considered given when you provide the information.

To ensure that the processing of information is carried out in a safe manner, only specifically authorized persons in visitsorlandet.com, USUS AS in Norway, and our subcontractors and system suppliers (see below and section 9) will have access to the information you provide us. The number of employees with such approval is limited. Access to information is secured by access mechanisms.

We will not disclose, sell, distribute, rent, license, share or pass details or personal information to any third parties other than those who deliver and are contracted to deliver services to us, unless we have your express consent to do so.

We will not share personal information with our distribution partners to a greater extent than is necessary to complete the purpose, such as sending out brochures and newsletters.

By contract, our suppliers may not use or disclose your personal information for other purposes, without your permission.

It is voluntary to subscribe to newsletters. Newsletters contain current information about Southern Norway, but may also contain commercial information about products and services from suppliers in Norway, and so on. You can unsubscribe at any time via a link in the newsletter.

We do not allow any third party to use your personal data for marketing or communication purposes.

VISIT SØRLANDET AS has signed an agreement with the following data handlers:

Simpleview (www.simpleviewinc.com/)
Distribution partners mentioned in section 7, above.

All visitsorlandet.com sites are currently located on servers in USA, but our data processors has reserved the right to transmit information to servers or subcontractors in other countries.

If information is transferred within the EU/EEA, we will ensure that the EU directives on personal data in computing and country-specific data protection laws are followed. If we pass personal information to third parties located outside the EEA, we will ensure that the transfer is in accordance with EU Directive on personal data. If information is transmitted to the United States, we will preferably use Safe Harbor-certified companies.

We have established rules and procedures for the protection of personal data and privacy.

When we treat "non personally identifiable information" combined with "personally identifiable information" (for example your name combined with geographical location) the collected information is treated as personally identifiable information.

If we share your personal information with a third party, we will ensure that there are arrangements and agreements in place to ensure the safety of the information and prevent that the third party uses the personal information for purposes other than what was agreed.

We shall use all reasonable precautions to ensure that our employees, data processors and third parties who have access to information about you have adequate information to ensure that they treat such information in accordance with this statement and our obligations under privacy legislation.

You have the right to know how your personal information is processed by an enterprise, under the Personal Data Act, §18, paragraph 1. Visit Sørlandet AS has given this information in this statement.

If Visit Sørlandet AS handles personal information about you, you are entitled to access your own information. If personal information is inaccurate, incomplete or inaccessible, you can ask Visit Sørlandet AS to correct the information. See contact information in the introduction to this declaration.

We do not process and store information about you for longer than necessary for the intended purpose, or as required under existing agreements, and not beyond legal limits. We delete personal information when a user gives notice that he/she no longer wishes to use the service. For example, your email address used to send out newsletters is deleted when you unsubscribe. The same is done when we are notified of inactive email addresses.

Visit Sørlandet AS may use the information that we collect about you when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may harm you, us or others. We may also disclose your information when we believe it is required by law.

This privacy statement applies to all users of our website. We require that users agree to comply with the declaration as part of our relationship.

By using our website you accept that your personal data may be processed in accordance with this privacy policy, which includes transferring data to agents and third parties as described in this statement.

Visit Sørlandet AS operates from Norway and is subject to Norwegian law. This declaration also meets the minimum requirements imposed by local law in Denmark, Sweden, The Netherlands, Germany, Britain, France, Spain, Italy, Brazil, China, USA, Poland and Russia. You agree that any disputes will be handled by a court in Norway, in accordance with the laws of Norway, unless otherwise dictated by mandatory local law.

Visit Sørlandet AS reserves the right to change or update the privacy statement. All changes are valid from the time of being posted, and will include information gathered from that date, as well as existing information held by Visit Sørlandet AS. You can find out when these guidelines were last revised by referring to the date given by "last updated" on this page.

Legal disclaimer

General terms and conditions
1.0 www.visitsorlandet.com terms and conditions
1.1 Visit Sørlandet AS provides a web site at www.visitsorlandet.com (the "Site"). The Site is an online portal, which contains information about Southern Norway as a tourist and meeting destination, as well as bulletin boards and other services to which many people, outside the control of Visit Sørlandet AS, can contribute opinion and information. The Site includes information about the products and/or services of third parties, and may permit access to information and services provided by third parties ("Third Party Content"). Your use of the Site is subject to your compliance with the terms and conditions set forth below.

1.2 Web site terms and conditions of use. This page states the terms and conditions under which you may use this Web Site. Please read this page carefully before accessing or using the Site. By accessing or using the Site, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use the Site. Visit Sørlandet AS may modify these terms and conditions at any time at its discretion by updating this posting. You must review this page periodically to review the terms and conditions because they govern your use of this Web Site and are binding upon you.

1.3 You agree to review the agreement periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified agreement. You also agree that it is not the responsibility of Visit Sørlandet AS to make you aware in any other way of any changes we may deem necessary to make to these terms and conditions. Furthermore, that it is entirely your responsibility to ensure that you read these terms and conditions regularly.

2.0 Your use of the Site
2.1 You understand that, except for information, products or services clearly identified as being supplied by Visit Sørlandet AS, Visit Sørlandet AS does not operate, control or endorse any information, products or services on the Internet in any way, whether or not links to them may be provided on the Site.

2.2 Visit Sørlandet AS does not warrant that the Site will be uninterrupted or error-free or that defects in the service will be corrected.

2.3 You accept that Visit Sørlandet AS cannot and does not guarantee or warrant that files available for downloading through the Site or any other web site that IN may link to, will be free of infection or viruses, worms, Trojan horses or other code that may have contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for preventing loss of any sort resulting from such infections, viruses etc.

3.0 Copyright, Licenses and Idea Submissions
3.1 Copyright © Visit Sørlandet AS. Visit Sørlandet AS either owns the intellectual property rights in the underlying HTML, text, audio clips, video clips and other content that is made available to you on this web site, or has the right to use such content. Permission is hereby granted to persons to view the material on this web site and, to the extent necessary in order to lawfully access and use the services available on this web site for personal use, to electronically copy, archive and to print in hard copy, portions of this web site. You may not copy, reproduce, republish, upload, post, transmit, modify, re-sell or distribute in any manner, the material on the Site, including text, graphics, code and/or software without the prior written permission of Visit Sørlandet AS.

3.2 Limited license. Visit Sørlandet AS grants to you a limited license to display on your computer, print, download and use all publicly available information on this site for any lawful purpose. Other contents such as logos, photographs, charts and the like are made available to you on this web site, for non-commercial, personal purposes only and on condition that: You do not modify any such content, and You include with and display on your copy of such content the Visit Sørlandet AS copyright notice and this limited license. Nothing contained in this Section shall be construed as conferring any right in any copyright, trademarks or other intellectual property of Visit Sørlandet AS or any other person who owns the copyright or other intellectual property in content provided on this web site.

3.3 In no event are you permitted to publish, re-transmit, re-distribute or otherwise re-produce any of the content on the Site in any format to any third party.

3.4 You may store, submit materials to any public areas of the Site such as bulletin boards and email lists (the "Submitted Materials"). You agree to grant to USUS AS a non-exclusive, royalty-free, world-wide perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information by all means and in any media now known or hereafter developed.

3.5 You also grant to Visit Sørlandet AS the right to use your name in connection with the Submitted Materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against the Company for any alleged or actual infringement or misappropriation of any proprietary right in your communications to visitsorlandet.com.

3.6 Users should not share, tag or publish content that violates the rights of others. Alleged illegal and/or offensive content will be removed promptly upon notification to visitsorlandet.com

4.0 Trade marks
4.1 Visit Sørlandet AS, visitsorlandet.com or any other product names, company names, trade marks, logos etc. cited herein are the property of their respective owners. All such content is protected by intellectual property and copyright laws of Norway and foreign jurisdictions. Unauthorised use of the content may violate applicable copyright, trademark or other intellectual property laws or other laws. Although we will attempt to keep information on visitsorlandet.com accurate, the accuracy of the information provided cannot be guaranteed. Information on this web site may contain inaccuracies or typographical errors. Information may be changed or updated without notice. This web Site does not constitute an offer or contract. Price and availability of information is subject to change without notice. Any communication or material you post or transmit to IN over the Internet is, and will be treated as, non-confidential and non-proprietary. Upon the transmission of any personal information to Visit Sørlandet AS, including but not limited to, name(s), address(es), telephone number(s), email address(es), identification number(s), etc., you expressly grant permission to IN and its affiliates to use such information for any lawful purpose. By transmitting or posting any communication or material to this site you agree that Visit Sørlandet AS and any of its affiliates may use your communication as material for any purpose, including reproduction, transmission, publication, broadcast and posting. Visit Sørlandet AS and any of its affiliates will not have the responsibility to respond to messages posted on this site. Furthermore, posting or transmittal of any unlawful, threatening, libellous, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or violation of any law is strictly prohibited. You agree that Visit Sørlandet AS and any third party mentioned on this Web Site will not be responsible to you for any loss or damages, including direct, indirect, special or consequential damages or loss of data or loss of profit, even if Visit Sørlandet AS or any such third party has been advised of the possibility of such damage or loss.

5.0 General Limitation of Liability
5.1 Visit Sørlandet AS provides the Site on an "as is" basis and makes no representations whatsoever about any other web site which you may access through the Site or which may link to this Site. When you access a site outside the Site, please understand that it is independent from the Site and that Visit Sørlandet AS has no control over the content on that web site. In addition, a link to the Site does not mean that Visit Sørlandet AS endorses or accepts any responsibility for the content, or the use, of such a web site.

6.0 Indemnification
6.1 You agree to indemnify, defend and hold harmless the Site, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including legal costs:- (i) resulting from any violation of these terms and conditions (including negligent or wrongful conduct) by you or any other person accessing the Site and its services; (ii) howsoever arising as a result of you downloading files from the Site or that we include links to; and, (iii) howsoever arising as a result of any action you take as either a direct or indirect result of information, opinions or other materials on the Site, or generated from the Site and its services. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, services, merchandise and other information provided through the Site and its services or on the Internet generally.

7.0 Governing law and disputes
7.1 This Agreement shall be governed by and constructed exclusively in accordance with the laws of Norway.

7.2 You agree that any legal action or proceeding between Visit Sørlandet AS and you for any purpose concerning this Agreement or the parties' obligations hereunder shall be brought exclusively in a court of competent jurisdiction sitting in Norway.

7.3 Visit Sørlandet AS 's failure to insist upon or enforce strict performance of any part of this Agreement shall not be construed as a waiver of the whole of this Agreement

7.4 If any part of our terms and conditions is unenforceable (including any provisions in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Kristiansand 28.02.2020.